Warranty and Diagnostics

Vehicle functionality and complexity outpaces a technician’s capability to analyse and diagnose problems accurately. There is now a growing need for existing diagnostic processes and methods to become smarter. The warranty solution from Bosch helps service technicians improve the diagnosis and prognosis processes, thereby reducing the aftermarket expenditure for automotive manufacturers.

Value Proposition

Estimated reduction of 10% - 20% in diagnostic time

Estimated savings of 7% - 10% of annual warranty spend for an automotive manufacturer

Early detection of emerging field issues

Early warning alerts about component performance deterioration

Alerts to prioritise engineering analysis, resulting in targeted field campaign for quick problem resolution

Warranty Diagnostics

Accurate diagnosis of warranty issues
Reduction of ‘No Trouble’/‘Fault Found’ claims
Identification of wrong diagnosis
Detect fraudulent warranty claims

Root Cause Analysis

Establish causal relationship between warranty claims and diagnostic information
Determine vehicle state and environment conditions leading to warranty issues
Fast-track feedback to product engineering teams on field issues
Feedback to diagnostic authoring process

Tool Usage and Authoring

Analysis of tool usage to reduce diagnosis time
Identification of diagnostic information that requires re-authoring
Recommendations on diagnostic data mapping
Recommendations on diagnostic device configurations

Early Warning System

Identification of emerging field issues
Monitoring user experiences and alerting potential defects
Feedback on the performance of new technology introductions
Estimating the magnitude of emerging issues and the performance of service actions